ORDERING QUESTIONS

 

Q: How do I place an order?

A: You can place an order on this website or orders can be made by email or phone. All phone orders require a confirmation of the order be mailed to us at the address below.

 

Q: How do I pay for my order?

A: A 50% deposit is required to begin production, and you can pay for your order with a credit card or e-check using Classic Bronze Resources' online platform. We can also invoice you and you can pay by business or personal check via USPS mail. Orders will be shipped only after final payment has cleared.

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Q: Do you provide a mock-up of the the plaque prior to actually placing an order?

A: We will make a no-charge black and white mock-up of your custom plaque.

 

Q: When can I expect to see a color proof of my plaque order?

A: You will receive a color proof of your order 4 to 5 business days after the order has been entered.

 

Q: Are there charges for creating color proofs?

A: We will create up to two actual color proofs per order at no charge to our customers. If a third or more proofs is requested, a charge of $30.00 per proof will be applied.

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PRODUCTION QUESTIONS

 

 

Q: What fonts are available?

A: We have over 100 fonts available but the most commonly used are Arial and Times New Roman. If you have a special font, please provide a true-font file or a vectored/curved format.

 

Q: What is the smallest letter that can be used?

A: When using Times New Roman, Bookman, Old Style or Myriad, the minimum height is 1/4” for letters in all uppercase, 3/8” for text that uses upper and lowercase letters.

 

Q: What is the standard plaque clear coat?

A: The standard plaque clear coat is semi-gloss. However, matte, satin and gloss are available at no extra charge.

 

Q: Is the plaque mounting hardware included with the order?

A: Yes. All plaques come with mounting hardware* and installation instructions, including garden stakes and post-mounted plaques.

 

Installation Tips

*Let us know on what type of surface your plaque will be installed and we will suggest what type of mounting hardware is best suited.

 

 

 

SHIPPING QUESTIONS

 

Q: How are plaques shipped?

A: Most shipments are made via USPS and/or UPS service to any of the 48 continuous U.S. states. Overnight and Second Day shipping are available at an additional cost. Shipments outside of the continuous 48 states will require additional cost to cover shipping charges. Shipments may be made to another location other than your own. Please provide the shipping address with your order.

 

Q: When will the order ship?

A: If in stock, bronze and/or satin brass acrylic items for hereditary/lineage and military insignia ship the next business day after final payment is received. Typically the production time for cast metal and etched metal plaques is 4-6 weeks after the date of final layout approval. Large complex plaque orders may take up to 6-8 weeks after the date of final layout approval.

 

Q: Do you offer “rush” orders for an extra charge?

A: No. Typically the production time for standard and etched plaques is 3-4 weeks (large complex plaque orders may take up to 6-8 weeks) after the date of the layout approval. Once the plaques are completed, customers can opt to rush their orders with expedited freight charges.

 

 

WARRANTY QUESTIONS

 

Q: What is the Lifetime Guarantee?

A: Classic Bronze Resources guarantees all of our products for life. That means that should a product fade, break or contain any manufacturer's defect, we will refinish or replace the defective materials at no cost to you, as long as the plaque is installed in its original location. Classic Bronze Resources will not cover your cost of removal, re-installation or any subsequent work done on the mounting surface. It is the customer's responsibility to inspect the item/plaque immediately upon receipt.

 

*Classic Bronze Resources cannot warranty plaques that will be installed in ground or where they will be possibly walked on, as this has a greater risk of compromising the clear coat.

 

Warranty: The following warranty is in lieu of all warranties expressed or implied. Specifically, Seller and Manufacturer disclaims any warranty of merchant-ability or of fitness for a particular purpose and manufacturer/seller's only obligation shall be to replace such quantity of the product proved to be defective. Neither seller or manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. The foregoing may not be altered except by an agreement sign by officers of the seller and manufacturer.

 

RETURN QUESTIONS

 

Q: What is Classic Bronze Resources return policy?

A: Most cast bronze or aluminum products are custom-made for specific applications and are not returnable. However, as a service to our customers, contact us about your specific concern. We will make every attempt to provide an equitable solution. Return shipping costs are the responsibility of the customer.